Payment and Refund Policy

Payments

We accept secure payment methods such as debit and credit cards, as well as selected online payment services like PayPal.

All transactions are processed in a protected environment to adequately secure your payment data.

• The charge or payment confirmation must be successfully completed before an order is processed further.
• Available payment methods are displayed in the checkout for your region and order.

Refund & Return

If you are not satisfied with your order, you can request a refund within 14 days of receiving the goods.

• The item must be returned unused, undamaged, and if possible complete in the original packaging.
• Proof of purchase in the form of an order confirmation or invoice is required.

How to Request a Refund

1. 1Contact our support within 14 days of delivery.
2. 2Tell us your order number and the reason for the return.
3. 3After inspection, you will receive the release and the information for the return.

Items Excluded from Return or Exchange

• Items that are returned used, damaged, or incomplete, unless the defect was caused by us.
• Personalized, specially manufactured, or customer-specific products.

Processing the Refund

After receiving your return, we check the goods and inform you about the approval or rejection of the refund.

• If approved, we will refund the amount within 7-10 business days to the originally used payment method.
• Any differing processing times of your payment provider or your bank are beyond our control.

Shipping Costs

• The return costs are generally borne by the customer.
• If an item was delivered correctly or an incorrect delivery is present, we will bear the return costs.